Managed IT Services


Fully Managed IT Support

Never worry about IT again

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What if your staff could finally focus on accomplishing their tasks without IT problems or technology shortcomings getting in the way? With Fully Managed IT Support from RoundTable Technology, that dream can become a reality. Your employees will finally be free from redundant and often times frustrating IT issues that can prevent them from working efficiently.

With Fully Managed IT Support you can enjoy:

  • Helpdesk support
  • Troubleshooting
  • New workstation setup
  • Printer installation
  • System monitoring
  • Quarterly system update and health check

Fully Managed IT Support will give you the expertise of not one IT person, but an entire team of full-time technology experts and engineers, for less than the cost of one.

See the chart for details.


All Inclusive – Extra Mile Plan

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RoundTable’s Extra Mile plan is a completely unique service that gives you, well, everything. Extra Mile includes our top-rated helpdesk, ongoing strategic technology planning as well as project management all for one fixed monthly cost. Imagine having an entire technology company available to help solve problems for your organization. You call, we help. One price.

With the Extra Mile plan you can enjoy:

  • CIO-level guidance and strategic planning, including help with budgeting, overall business strategy, business insight analysis
  • Project management for all technology initiatives from our team of highly trained Project Managers
  • Day-to-day technology support provided by our world-class service desk (4.97/5 satisfaction rating)
  • Access to RoundTable workshops and webinars, as well as our growing content library
  • Cloud and/or server migrations and analysis (e.g.“We need a new email platform, etc.”)

See the chart below for details.


IT Oversight – TEAM Plan

Revitalize Your IT

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Our Technology Expertise and Management (TEAM) plan will enhance your organization’s IT capability by providing dependable strategic IT guidance and support to your staff. The TEAM plan combines comprehensive strategic planning, done in partnership with your senior management and IT people, in addition to on-going mentoring and oversight of your IT staff. With RoundTable Technology working alongside your administration and staff, be assured your IT service delivery will be upgraded and strengthened in every way.

Our team of executive-level professionals have state-of-the-art IT expertise and hands-on experience managing the rapid change and extraordinary complexities inherent in technology operations. Our proven strategic planning methods synthesize input from key decision makers within your organization with our experienced and expert staff to help you develop long-term technology plans that align with your organization’s core objectives.

Here’s what we will do:

  • Deliver real-time access to high-level, up-to-date technology expertise and options
  • Chair quarterly strategic planning meetings
  • Provide direct IT staff development and weekly mentoring
  • Produce IT metrics data with quarterly reporting and analysis
  • Act as timely back-up support to your IT staff
  • On an on-going basis, document of all aspects of your current technology

RoundTable Technology's TEAM Plan will provide all the guidance you need to keep your IT on track. We not only talk the talk, we walk the walk, with measurable reporting and metrics that are guaranteed to reflect actual project results.

See the chart below for details.


Managed IT Services

Service Level Monitoring Bronze Silver Gold Extra Mile
Monitoring of servers, backups and critical network infrastructure
Documentation and password management for all critical IT services
Managed AntiVirus & Malware Protection
Discounts on hourly support and project work
Unlimited remote support from our world-class helpdesk during business hours
Monthly check-ins with dedicated account manager
Unlimited onsite support during business hours
Monthly server maintenance and updates for critical infrastructure
Annual Strategic Technology Planning
Staff training via webinar or onsite classes
New computer/printer/copier setup
Projects & Project Management
= Included
= Discounted

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