Destiny, what do you do at RoundTable?
I am the Director of Cloud Solutions.
What do you ACTUALLY do at our company?
I work with organizations to help them find the best cloud based solutions for them. Be it all cloud or a mix of traditional and cloud. I also provide guidance in change management and training around the different products implemented. Another large part of my job is cyber security, product evaluations, and strategic planning. Internally I do a little bit of everything— whenever someone's got a question—since I'm a researcher at heart, so I'll find answers.
What are the biggest misconceptions of your role, internally or externally?
There is a general misconception that IT people know how to fix everything and have all the answers at their fingertips. In all honesty we do Google things just as much is anybody else. The main difference is we know what to look for and how to interpret the answers to apply them in the right situation. But if you do it fast enough people just think you're brilliant!
What’s something most people don’t know about you?
That I have the best dog in the world: Spanky! He makes frequent appearances in training materials and staff meetings.
What types of devices do you support? What kind of work do you do?
Really everything. I worked on PCs for a very long time but I have recently become a Mac person. And of course mobile devices/tablets and Chromebooks. I've also a new found love in Ubiquiti Devices for Wi-Fi and other Infrastructure—oh, and gadgets!
What's your favorite piece of tech?
At the moment I'm a fan of all of the personal AI devices. Though I boss Alexa around a little bit more than I should, so when Skynet takes over I'll probably be first on the hit list.
What tools or apps are most important to your job?
Obviously anything cloud-based, but a lot of what I help people find are third-party add-ons and support products to work in conjunction with either existing systems, or to fill a need that their current platform may not offer. Also, add-on security features such as password managers and encryption.
Do you prefer hands-on or troubleshooting from afar?
It really a mix. There are definitely things that are easier to resolve face-to-face. Working at Roundtable, we have such a variety of clients it's a treat to get to interact with them all. But a lot of what I do does require more in-depth research and evaluation, which is better done in-office.
What are the biggest challenges in your work?
Sometimes it's the importance of IT planning and budgeting - you really have to look at the on going uses and growth of technology, as opposed to viewing technology expenses as a one-time cost.
Favorite thing about YOUR IT environment:
Right now our internal adoption of Slack as a communications channel has really opened up our ability to collaborate and provided better access to our coworkers, As we are a diversified staff spread across New York and Maine, we don’t get to spend this much time together in person. Slack really helps build a sense of comradery. Also GIFS!
Thing you'd most like to change about your IT environment:
A teleportation device or something along those lines, so we will be able to easily all be in one place as being New York and Maine makes a little bit difficult to “in-person collaborate” without some really bleeding edge technology. Tesla, get working on that!
What's on your desk?
Unfortunately, a few empty boxes from things like fire sticks, an iPad, hard drives, and of course my Macbook Pro. Also a Blade Runner bobblehead of Deckard.
What's your proudest professional moment?
The amount of hugs that I have received at the end of a project or even from just helping somebody fix something that was causing them frustration. It's a Warm Fuzzy.