What was your proudest professional moment?
Getting an IT job after graduating from college.
What are the biggest challenges in your work?
Moving between clients when things get really busy in order to keep client satisfaction at its best.
What do you do at our company?
I am a Support Engineer.
What types of technology do you most enjoy supporting?
I like Cloud technology. It has come a long way and it keeps evolving.
What motivates you to wake up and go to work?
The simple fact that I work for RoundTable is good enough reason, amazing team and amazing clients.
What’s something most people don’t know about you?
That I speak Spanish.
What are one or two hobbies you enjoy?
I enjoy going to the movies. There's nothing like unplugging yourself a little bit, going out to a place to watch a movie with a bunch of strangers next to you and being forced to turn off your cellphone so you can enjoy the movie.
I also enjoy collecting old video games and consoles. It's very nostalgic and I find myself looking for deals on vintage pieces all the time in order to expand my collection.
Tell us two truths and one lie about yourself.
Guess which one is the lie:
I can cook.
I have a tattoo.
What's your favorite piece of tech?
Computers, gaming consoles, cellphones, tablets. Almost everything.
What tools or apps are most important to your job?
Remote tools because without them, it would be impossible to provide any kind of remote support.
Do you prefer in-person or troubleshooting from afar?
Favorite thing about YOUR IT environment.
Having the ability to work from anywhere and anyplace as long as there's internet around.
What is currently on your desk?
5 monitors, a Mac-air, a Batman mug, headphone stand and headphones, networking books, cellphone, scotch tape, sticky notes, and a pencil cup holder with pens and pencils.
How did you start your career in IT?
Since I was a kid I always liked technology, but I couldn't get my hands on it right away (lack of resources). I was always depending on my cousin, since he was more knowledgeable at the time then I was, and I was always asking him to either change hardware or install the OS. One day I decided to replaced a HDD (a hard drive disk) all by myself and I ended up frying the computer (almost brand new). From there on I decided that was going to be the last time something like that happened to me.
What are the biggest misconceptions of your role, internally or externally?
I've noticed that clients think we "have access" to their email content and data, when in reality we are very careful to only look at what clients have given us permission to look at, at the time we are working with them. We are not monitoring client data.
When I am asked about what I do, most of the time I get a reaction like "Oh you're IT, so you hack things". That's one of the biggest misconceptions I've seen.