How did you start your career in IT?
I started as a work study at the college I attended. Before graduation I was hired full time and spent the next 19 years working there.
What are the biggest challenges in your work?
Finding the balance between projects, client related-needs, and other competing resources. The work is easy: making everyone feel like they are the priority- that's the tough part.
Tell us two truths and one lie about yourself.
- I like every music genre except heavy metal.
- I like spinach on my burger instead of lettuce.
- I was adopted.
What's your favorite piece of tech?
Alexa. It's convenient to be able to turn on lights with your hands full, turn off the lamp when you are ready to go to sleep and don't want to move, and most importantly - have someone in the house who actually listens and does what they are asked.
What tools or apps are most important to your job?
My mind. It's the sharpest thing I own and brightest thing in existence. It allows me to use every other tool for my job and evaluate issues and develop solutions for customer issues.
Do you prefer in-person or troubleshooting from afar?
Both. User problems, I find, are easy enough to troubleshoot from afar, along with most networking and server related issues. In-person - wireless issues they are virtually impossible to identify from afar.
Favorite thing about YOUR IT environment.
Being remote, it enables me to spend time with the dogs during the day, focus on problems when I need to and most importantly makes the commute short and easy!
What is currently on your desk?
An disorganized eclectic collection of things: my keyboard and mouse, my camera and flashes, an upgrade kit for a 3D printer, a RoundTable Technology cup, screw driver set, iPad, bills and a vintage 1980's original Voltron with all the original pieces!
What are one or two hobbies you enjoy?
I enjoy traveling and adventuring to new places, meeting new people and discovering new things. I also enjoy sailing in the summer for many of the same reasons, but also to disconnect and focus on something much simpler and completely different than work.
What motivates you to wake up and go to work?
The answer is simple: the paycheck! Beyond that “work” provides the means and avenues to do all the other things that I like such as: interacting with new people, discovering and solving new problems, traveling, and spending time with family and friends.