Employee Spotlight: Michael Hannah

Employee Spotlight: Michael Hannah

Michael Hannah

What types of technology do you most enjoy supporting?

I enjoy desktop operating systems (Windows and macOS) since I can connect to them and usually resolve the issue.

What's your favorite piece of tech?

My iPhone, it allows me to manage my life.

Favorite thing about YOUR IT environment.

My vertical mouse. My elbow used to hurt with the traditional mouse but the vertical mouse fixed that!

Thing you'd most like to change about YOUR IT environment.

I currently have four screens but I would like to add another one or two.

What is currently on your desk?

My desk has a laptop, desktop, four monitors, an R2D2 USB Hub, a chrome Swingline stapler, books, notepads, and other technology.

What do you do at our company?

IT support and system management, either remote or in person. I resolve Information Technology requests and sometimes do a little project work. Since I worked with macOS, iOS, and iPad OS almost exclusively for years, I can support Apple products just as well as I can Windows.

What tools or apps are most important to your job?

The internet. It drives everything I do at work.

Do you prefer in-person or troubleshooting from afar?

In-person allows you to connect with people personally, but considering the news recently, maybe remote is better at the moment.

What motivates you to wake up and go to work?

The feeling of a job well done at the end of the day when you've made progress in your professional and, more importantly, personal goals. I enjoy that feeling of moving forward and checking off the list.

What are the biggest challenges in your work?

Since we are all busy it is difficult sometimes to get in touch with people to either get information or provide assistance which is a significant challenge daily.

What’s something most people don’t know about you?

My first name is Michael Anthony.

What are one or two hobbies you enjoy?

Watching sports and reading, I read a lot.

Tell us two truths and one lie about yourself.

  • I've been to Opening Day at the new Yankee Stadium.
  • I am scared of giraffes,
  • I've never seen Titanic.

How did you start your career in IT?

I've always enjoyed technology and started helping friends and family when I was a teen, and I would get paid a little for doing support jobs here and there. When I realized I was good at it and it was fun, then I was on my way.

What was your proudest professional moment?

The privilege I had to work in the new One World Trade Center. I love New York, and September 11th was a defining moment of my life. Getting the opportunity to feel like I was helping the city recover from that awful Tuesday by working at One World Trade Center, after September 11th, to this day means a lot to me in my professional journey.

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