Managed IT Services
At RoundTable Technology we believe that the highest quality service happens through true partnership. We work alongside you and your organization to provide technology solutions that help you reach your goals. Our mission is to help your organization achieve its mission. We know your needs are unique and that’s why we work with you as a partner. We firmly believe that when you succeed, we succeed. Here’s what we focus on:
- Enhanced Productivity - Ensuring your staff has the tools, services and information they need
- Better Planning - The guidance and analysis you need to make informed decisions
- Managed Costs - Fixed-cost IT services help you manage your technology budget
- Increased Security - Make sure your organization's data and information is secure and protected
We Make IT Work for You
Our RoundTable Complete Plan includes unlimited access to our world-class help desk 24x7. This plan also includes proactive monitoring and maintenance, patch management, malware protection, documentation, cybersecurity tools, and regular check-ins from your dedicated customer success manager. Our support program costs less than a full-time IT staff person and we don’t take sick days.
Managed IT Support
As your managed IT partner, we assume responsibility for your technology. In order for us to stand by our guarantee and deliver the highest quality of service & support we’ve developed our Managed IT Services Plan support plan that provides the perfect blend of security, support and ongoing maintenance.
What you can expect with our RoundTable Complete Plan
- Simple Pricing
- Proactive Monitoring
- 24x7 Helpdesk Support
- Dedicated Customer Success Manager
- Security
- A Partner you can Trust!
RoundTable Complete Managed IT Support
Proactive Monitoring & Maintenance
- Remote Monitoring & Management
Servers, Network Infrastructure & Backups - Documentation & Credential Management
Soc 2 Compliant Platform - Scheduled Maintenance and Updates
Servers & Network Infrastructure - Patch Management
Windows & Mac OS
End User Support
- 24x7 Unlimited Level 1 Phone Support
- Remote Workstation Setups & Upgrades
- 8x5 EST Level 2 & 3 Escalation Support
Phone/Email - 24x7 Emergency Support
Client Support
- Dedicated Customer Success Manager
Monthly Check-Ins Strategic Planning, Budgeting - Vendor Management
Phone, ISP, Printer/Copiers, Hosted Services etc. - White Glove User Onboarding
½ Hour New Employee Technology Orientation - Quarterly Reporting
Network/Security/Backup/Warranty/Inventory
Security & Backup
- Endpoint Security
Antivirus & Malware Protection - Email Threat Protection
Anti-Spam Filtering, Malware / Ransomware Protection - CyberSecurity Tools
Assessment Tool, Tech & Data Use Policy Builder, Incident Response Plan Builder, Monthly Network Vulnerability Scan, Website Security Scan, Phish Testing, Dark Web Scanning, Awareness Training Videos - Firewall Management
Monitoring & Updates - SaaS Backup
Microsoft 365 (Email, OneDrive, Sharepoint, Teams) G Suite (Email, Calendar, Contacts, Shared Drives) - Advanced CyberSecurity
Endpoint Detection & Response, Machine Learning Threat Protection, Web Filtering, Device Control, Managed Detect & Response (SOC)
Training & Education
- Quarterly Webinars
Topics include: Project Management, Change Management, Email, Cybersecurity, Productivity and more. - Cybersecurity Tips & Tricks
Weekly Email Tips