Managed IT Services

 

Fully Managed IT Support

Never worry about IT again

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What if your staff could finally focus on accomplishing their tasks without IT problems or technology shortcomings getting in the way? With Fully Managed IT Support from RoundTable Technology, that dream can become a reality. Your employees will finally be free from redundant and often times frustrating IT issues that can prevent them from working efficiently.

With Fully Managed IT Support you can enjoy:

  • Helpdesk support
  • Troubleshooting
  • New workstation setup
  • Printer installation
  • System monitoring
  • Quarterly system update and health check

Fully Managed IT Support will give you the expertise of not one IT person, but an entire team of full-time technology experts and engineers, for less than the cost of one.

See the chart for details.


All Inclusive – Extra Mile Plan

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RoundTable’s Extra Mile plan is a completely unique service that gives you, well, everything. Extra Mile includes our top-rated helpdesk, ongoing strategic technology planning as well as project management all for one fixed monthly cost. Imagine having an entire technology company available to help solve problems for your organization. You call, we help. One price.

With the Extra Mile plan you can enjoy:

  • CIO-level guidance and strategic planning, including help with budgeting, overall business strategy, business insight analysis
  • Project management for all technology initiatives from our team of highly trained Project Managers
  • Day-to-day technology support provided by our world-class service desk (4.97/5 satisfaction rating)
  • Access to RoundTable workshops and webinars, as well as our growing content library
  • Cloud and/or server migrations and analysis (e.g.“We need a new email platform, etc.”)

See the chart below for details.


RMM Service

Protect Your Environment

RMM, also known as remote monitoring and management, allows RoundTable Technology to remotely and proactively monitor our clients workstations, servers, backups and critical network infrastructure.

Our RMM offering bundles three main products into the service:

  • Monitoring and Patching - The RMM Service simplifies the process of remote monitoring and patch management. We get notified when action is needed on your equipment and our system will proactively patch your Windows & Mac devices.
  • Antivirus - Antivirus and anti-malware are provided by our trusted partner, Webroot. Webroot SecureAnywhere™ delivers complete protection against viruses, spyware, and other online threats for PCs and Macs without slowing down performance or disrupting your normal activities. With its fast scans and threat removal, you can rest assured that malware is eliminated quickly and easily. SecureAnywhere™ gives you the freedom to surf with the confidence that your computer and your identity will be kept safe.
  • Remote Access - Remote Access is provided via LogMeIn Pro. Users will have anywhere, anytime access to all their workstations, files and applications. LogMeIn is the #1 most reliable remote-access tool on the market.

Please contact our sales team for more information on our RMM offering. See the chart below for details.


Managed IT Services

Service Level RMM Service Bronze Silver Gold Extra Mile
Patch management and monitoring of workstations and servers
Managed AntiVirus & Malware Protection
Monitoring of backups and critical network infrastructure
Unlimited remote support from our world-class helpdesk during business hours
Documentation and password management for all critical IT services
Regular check-ins with dedicated account manager
Substantial discounts on hourly and project work
CIO as a Service (Strategic Technology Planning)
Monthly maintenance and updates for critical infrastructure
Unlimited onsite support during business hours
Staff training via webinar or onsite classes
New computer/printer/copier setup
Projects & Project Management
= Included
= Discounted

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