As IT security consultants, we’re stuck between a rock and a hard place. Managed IT services providers (MSPs) such as ours want to provide clients with enterprise-level IT, but that requires that we specialize in overwhelmingly intricate technology.

This month, ransomware has taken center stage yet again. WannaCry has already infected thousands of users around the world. In true ransomware fashion, WannaCry holds user data hostage until the victim decides to pay the ransom. What’s more alarming, however, is that the global success of this malware will likely spawn even more potent variants.

Shopping around for a managed IT services provider is tough. You’re looking for a business to manage extremely complex and delicate technology, so they can’t be expected to get into the nitty gritty details of DNS-layer security, intrusion prevention systems, and encryption in their marketing content.