Systems Administrator

 

About us

RoundTable Technology is a growing IT company offering premier managed IT services to nonprofits. We are headquartered in Frisco, Texas, with offices and staff in Maine, New York City, Connecticut, and the Philippines. 

Wanted: Member Focused Systems Administrator

Are you a customer service-oriented team player with a passion for technology who knows how to communicate effectively, demonstrate confidence and make members feel that no matter what, we will find a way to solve their problems? Do you look forward to the next opportunity to solve a problem? Are you passionate about security and data protection?

For the member-focused specialist who said “yes” to all of these questions, we’d like to meet you.

We are a small, fast-growing Managed Services Provider that needs an IT Professional to join a team of specialists who service small to medium-sized businesses throughout the US. Ideal Candidates would have several years of work history with an MSP providing Level 2/3 support with knowledge across a wide range of networking technologies. This is a Tier 2/3 Position, and applicants should have a minimum of 5+ years of experience. 

Our team consists of a mobile workforce working remotely from home, providing support to our clients.

In this position, you will work with a fantastic group of specialists who embrace continuous improvement and learning. We share our knowledge to grow the team and expand our expertise. We are one of the most successful MSPs in our target space and have an excellent reputation and client base. If you enjoy a culture of member service, collaboration, and learning, you will find our organization a thrilling opportunity and a wonderful place to call home.

Role Overview

You will play a crucial role in maintaining our platforms for optimal performance across our customer base. You will be responsible for keeping networks, servers and systems operational and secure. As a member of this team, you’ll be responsible for monitoring system performance, troubleshooting technical issues and enforcing measures to protect data and network integrity. The primary responsibilities frequently include installing and updating software, managing user access, performing data backups and ensuring compliance with IT policies. Additionally, this role will be expected to support end users, document system configurations and collaborate with other teams to optimize infrastructure. You will also be expected to help maintain reliable and secure IT environments by staying informed about emerging technologies and best practices.

Primary Responsibilities

  • System Installation, Configuration, and Maintenance:

    • Install, configure, maintain, and troubleshoot core MSP systems, including RMM, PSA, EDR/MDR, Vulnerability Scanning, and SaaS assessment tools, along with associated servers, networks, and IT infrastructure to guarantee optimal performance and maximum uptime.

  • Routine Maintenance and Monitoring:

    • Proactively monitor system performance and capacity, analyze logs to identify and resolve potential issues, and apply essential OS, firmware, and software updates and patches. Manage routine maintenance for virtualization platforms and enterprise applications to prevent downtime and mitigate security risks.

  • Troubleshooting and Support:

    • Diagnose and resolve complex technical issues related to platform configurations to maintain efficient operations across all client systems.

  • Security Management:

    • Implement, manage, and continuously monitor security measures and guidelines, including access controls. Install and maintain anti-virus, anti-malware, EDR, and MDR solutions, and monitor for anomalies to protect against cyber threats.

  • User Support and Administration:

    • Provide technical assistance and training to end-users, answer technical queries, and manage user accounts, permissions, and access requests.

  • Data Protection:

    • Execute regular data backups and manage comprehensive disaster recovery procedures to ensure business continuity.

  • Technical Documentation: 

    • Create and maintain accurate technical documentation, user procedures, and detailed system configuration records.

  • Internal and External Collaboration:

    • Work collaboratively with internal teams, client IT departments, and external vendors to implement new technologies, optimize infrastructure, and enhance overall system reliability.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will be considered.

  • Proven experience (5+ years) in providing IT support and troubleshooting, preferably in a client-facing or managed services environment across a variety of hardware, software, and networking topics, including but not limited to:

    • Experience managing a remote monitoring and management platform

    • Experiencing deploying managed platforms, On-premise and hosted mail solutions (Exchange / Google / O365)

    • Server environments (Windows and Mac servers)

    • Active Directory, O365 Administration, Entra AD & ADSync

    • Cloud file-sharing solutions such as SharePoint, Dropbox, and Google Drive

    • Workstation operating systems (Windows, MacOS, iOS, ChromeOS)

    • Anti-virus & anti-malware solutions

    • Backup solutions and applications (Ninja, Datto, Veeam, etc.)

    • Disaster recovery solutions

    • Encryption technologies (Bitlocker, FileVault, etc.)

    • Desktop applications

    • Printers/copiers/scanners

    • Remote desktop support

  • Strong understanding of system security, firewalls and data protection practices

  • Excellent analytical and organizational skills, with the ability to quickly identify system issues and implement effective solutions.

  • Effective communication skills, with the ability to explain technical concepts to all types of members internal and external.

  • Proactive initiative and forward thinking insight. Applying knowledge of best practices and identifying areas for improvement and efficiencies.

  • Strong leadership and mentoring skills, with the ability to guide and support junior team members.

  • Ability to work independently and as part of a team, prioritize tasks, and manage multiple tasks simultaneously.

  • Strong member service orientation and a commitment to delivering high-quality solutions.

  • Certifications in networking, cloud security, cyber security, or similar are a plus.

  • Adaptability and continuous learning to stay updated on evolving IT trends and technologies.

Schedule

  • This is a salaried position with general hours of 40-45 hours per week with occasional after-hours/weekends as required.

Location

  • This job is classified as a remote position.

Support Specialist Benefits

Success in this role will be rewarded with a competitive salary and generous benefits package.

  • Salary

  • Medical/dental insurance

  • Long & short-term disability

  • Life insurance

  • 401k with matching after 1 year

  • Reimbursement for traveling, certs, and training

  • PTO time & paid holidays

Salary Range: $70k - $90k USD

How to Apply

Please submit a cover letter and resume to growsupport@roundtabletechnology.com.

RTT is an Equal Opportunity Employer. All employment decisions shall be made without regard to age (40 or older), race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, pregnancy, citizenship status or any other basis as protected by federal, state, or local law. RTT is committed to providing IT employment opportunities to Women and Underrepresented Minorities in the IT industry.