At RoundTable Technology we believe that the highest quality service happens through true partnership. We work alongside you and your organization to provide technology solutions that help you reach your goals. Our mission is to help your organization achieve its mission. We know your needs are unique and that’s why we work with you as a partner. We firmly believe that when you succeed, we succeed. Here’s what we focus on:
- Enhanced Productivity - Ensuring your staff has the tools, services and information they need
- Better Planning - The guidance and analysis you need to make informed decisions
- Managed Costs - Fixed-cost IT services help you manage your technology budget
- Increased Security - Make sure your organization's data and information is secure and protected
We Make IT Work for You
Our RoundTable Complete Plan includes unlimited access to our world-class support. This plan also includes proactive monitoring and maintenance, patch management, malware protection, documentation, cybersecurity tools, and regular check-ins from your dedicated customer success manager. Our support program costs less than a full-time IT staff person and we don’t take sick days.
Managed IT Support
As your managed IT partner, we assume responsibility for your technology. In order for us to stand by our guarantee and deliver the highest quality of service & support we’ve developed our Managed IT Services Plan support plan that provides the perfect blend of security, support and ongoing maintenance.
What you can expect with our RoundTable Complete Plan
Simple Pricing
Proactive Monitoring
RoundTable Complete
RoundTable Complete '22 Managed IT Support
Proactive Monitoring & Maintenance
Remote Monitoring & Management Servers, Network Infrastructure & Backups |
Scheduled Maintenance and Updates Servers & Network Infrastructure |
Documentation & Credential Management Soc 2 Compliant Platform |
Patch Management Windows & Mac OS |
End User Support
Unlimited Level 1 Phone Support 7 am to 8 pm EST Monday - Friday 12 am to 5 pm EST Saturdays |
8x5 EST Level 2 & 3 Support Phone & Email |
Workstation Setups & Upgrades
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24x7 Emergency Support
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Onsite Support (After Remote Troubleshooting) 8 am to 6 pm EST Monday - Friday |
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Technology Management
Network Device Management
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Server Monitoring & Management
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Toolset Licensing Microsoft 365 Business Plans or Google Workspace Business Standard Licensing included |
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Client Support
Dedicated Customer Success Manager Monthly Check-ins, Strategic Planning, Budgeting |
White-Glove User Onboarding 1/2 Hour New Employee Technology Orientation |
Vendor Management Phone, ISP, Printer/Copiers, Hosted Services, etc. |
Quarterly Reporting Network, Security, Backup, Warranty, Inventory |
Security & Backup
Endpoint Security Antivirus & Malware Protection |
Firewall Device Management Monitoring & Updates |
Email Threat Protection Anti-Spam Filtering, Malware / Ransomware Protection |
SaaS Backup Microsoft 365 (Email, OneDrive, Sharepoint, Teams), Google Workplace (Email, Calendar, Contacts, Shared Drives) |
Cybersecurity Tools Assessment Tool, Tech & Data Use Policy Builder, Incident Response Plan Builder, Monthly Network Vulnerability Scan, Phish Testing, Dark Web Scanning, Awareness Training Videos |
Advanced Cybersecurity Endpoint Detection & Rapid Response, Machine Learning Threat Protection, 24x7 SOC Managed Detect & Response |