Nonprofit-Focused
Full-Service IT Support
We handle your day-to-day tech support, provide proactive cybersecurity, and design long-term technology roadmaps so your team can securely focus on your mission.
Looking for a managed IT department that gets nonprofits? You’re in the right place.
What’s included in our
Full-Service IT Support Plan?
Unlimited Helpdesk Support | 24/7 Emergency Support
Fast help for daily IT issues and 24/7 emergency support to keep your operations running.
Strategic Technology Roadmapping
Proactive IT planning aligned with your mission to optimize resources and scale tech well.
Advanced Cybersecurity Tools & Guidance
Built-in protection deploying robust security tools to safeguard sensitive data and trust.
Staff Training & Educational Resrouces
Jargon-free workshops and security training to keep your team confident and proficient.
"Moving our IT services to RoundTable has helped us move forward in so many ways. Our productivity and efficiency have increased in measurable ways. All the staff are happy with the responsive customer service and the very knowledgeable technical staff."
"I want to let you know how delighted we are at the Maine Association of Nonprofits (MANP) as to the friendliness and professionalism of your team. Our team over here agrees that “RoundTable is the Trader Joe’s of IT when it comes to front-line friendliness!”'
Why Nonprofits Trust Us
We speak your language: We understand your board approvals, your grant cycles, and your compliance needs. We're here to amplify your impact, not complicate it.
We put people first: Change is hard. When we roll out new technology, we focus heavily on training and change management to make sure your staff feels comfortable, confident, and heard.
We respect your budget: One predictable monthly bill, and month-to-month terms at no extra cost. Stay because you love the service, not because you're locked in.
We invest in your education: You gain full access to our deep library of free webinars, workshops, and guides. We love teaching and keeping your team ahead of cybersecurity threats and tech innovations.
“Every staff person feels supported, and RoundTable speaks our language.”
Kristen Illes
Former VP of Programs and Training, Coro New York
“RoundTable understands that there are people behind the technology”
Craig Hayes
Deputy Director for External Affairs, Community-Word Project
“Knowledgeable and approachable.”
Molly O’Connell
Assistant Director, Maine Association of Nonprofits
Your experience is our top priority.
To keep our team sharp, every employee completes annual customer service training with the industry-leading DiJulius Group, bringing world-class care to every interaction.
Why outsource your IT support?
Save More for Your Mission
Gain unlimited technical support and dedicated expert resources without taking on the overhead cost of full-time headcount. Strategic IT outsourcing maximizes your operational budget, empowering you to drive your impact.
Access to Experts Who Care
Instead of relying on one or two generalists, get a team of specialized IT professionals. We apply collective wisdom gained from supporting hundreds of nonprofits to keep your organization secure, modern, and efficient.
Budgeting With No Surprises
Eliminate unexpected tech expenses with flexible month-to-month terms. Our full-service plan bundles all essential IT support into a fixed rate, making it simple to budget across your entire fiscal year without long-term lock-in.
FAQ
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What’s the difference between Full-Service IT and "break-fix" support?
Break-fix means you only call someone when something breaks, which usually leads to high hourly repair bills, prolonged downtime, and zero long-term planning. Full-Service IT is proactive: we continuously monitor, update, and protect your systems for a flat monthly fee, preventing problems before they disrupt your workday.
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Do you offer on-site support, or is everything done remotely?
We provide both! Most daily tech glitches are resolved in minutes by our remote help desk, getting your team back to work fast. For hardware failures, network setups, or office moves, we provide hands-on, on-site support across our primary service regions—and dispatch trusted local field engineers wherever else your mission takes you.
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What happens if we have remote or hybrid staff in different locations?
We support your team wherever they work. Whether your staff is in the main office, working from home, or out in the field, we ensure their laptops, cloud access, and security tools work seamlessly and safely from any location.
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How quickly can we expect a response when someone on our team submits a support ticket?
Fast help is our priority. We address critical issues that stop your operations immediately, while a real person picks up standard help desk requests within minutes. We measure our success by your team's relief and satisfaction, not cold technical metrics.
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What does the onboarding process look like, and will it disrupt our daily operations?
We design onboarding to be smooth, gradual, and zero-stress for your staff. We start by auditing your current environment behind the scenes, setting up security guardrails, and getting to know your team—ensuring there is zero downtime or disruption to your ongoing mission.



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