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Services
Managed IT Support
- Enhanced Productivity - Ensuring your staff has the tools, services and information they need
- Better Planning - The guidance and analysis you need to make informed decisions
- Managed Costs - Fixed-cost IT services help you manage your technology budget
- Increased Security - Make sure your organization's data and information is secure and protected
RoundTable Complete '23
Managed IT Support
Proactive Monitoring & Maintenance
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Remote Monitoring & Management Servers, Network Infrastructure & Backups
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Scheduled Maintenance and Updates Servers & Network Infrastructure |
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Documentation & Credential Management Soc 2 Compliant Platform |
Patch Management Windows & Mac OS |
End User Support
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Unlimited Phone Support & Email Support 7 am to 8 pm EST Monday - Friday 12 am to 5 pm EST Saturdays
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Onsite Support (After Remote Troubleshooting) 8am to 6pm EST Monday - Friday |
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24x7 Emergency Support
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Microsoft 365 Business (Basic, Standard, & Premium) *for Nonprofits only |
Technology Management
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Firewall & Network Device Management
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Projects Included Network and Physical & Virtual Server Upgrades/Migrations
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Procurement Service |
Server Monitoring & Management
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Workstation Monitoring & Management |
Workstation Setup & Upgrades |
Member Support
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Dedicated Customer Success Manager Monthly Check-ins, Strategic Planning, Budgeting |
White-Glove User Onboarding 1/2 Hour New Employee Technology Orientation |
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Vendor Management Phone, ISP, Printer/Copiers, Hosted Services, etc. |
Quarterly Reporting Network, Security, Backup, Warranty, Inventory |
Security & Backup
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Managed Detection and Response (MDR) 24x7 Security Operations Center (SOC) |
Email Threat Protection Anti-Spam & Malware Filtering
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SaaS Security Monitoring & Alerts Microsoft 365, Google Workspace |
Assessments Cybersecurity, Compliance, and Insurance Readiness
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Phish Testing Routine phish testing for staff with educational training for each failed test |
Policy Template & Guidance Access to our library of policy templates with guidance on creating your own
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Compromised Password & Account Scanning/Alerts Monitoring of Internet including Dark web for compromised accounts and passwords |
Vulnerability Management Routine scanning and reporting of known vulnerabilities (Internal & External)
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SaaS Backup Microsoft 3665 (Email, OneDrive, Sharepoint, Teams), GSuite (Email, Calendar, Shared Drives) |
Endpoint Security Antivirus & Malware Protection with Machine Learning and Threat Detection
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Workstation Backups for PCs Cloud based backups for Windows Laptops and Workstations |
Endpoint Detection & Response (EDR)
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Training & Education
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Quarterly Webinars Topics include: Project Management, Change Management, Email, Cybersecurity, Productivity, and more |
Cybersecurity Tips & Tricks Weekly Email Tips |
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Security Awareness Training for Personnel Ongoing routine training with tracking and reporting for personnel. We also provide an Annual live training for staff |
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Frequently Asked Questions
You have questions. We have answers.
