At RoundTable Technology we believe that the highest quality service happens through true partnership. We work alongside you and your organization to provide technology solutions that help you reach your goals. Our mission is to help your organization achieve its mission. We know your needs are unique and that’s why we work with you as a partner. We firmly believe that when you succeed, we succeed. Here’s what we focus on:
- Enhanced Productivity - Ensuring your staff has the tools, services and information they need
- Better Planning - The guidance and analysis you need to make informed decisions
- Managed Costs - Fixed-cost IT services help you manage your technology budget
- Increased Security - Make sure your organization's data and information is secure and protected
We Make IT Work for You
Our RoundTable Complete Plan includes unlimited access to our world-class support. This plan also includes proactive monitoring and maintenance, patch management, malware protection, documentation, cybersecurity tools, and regular check-ins from your dedicated customer success manager. Our support program costs less than a full-time IT staff person and we don’t take sick days.
Managed IT Support
As your managed IT partner, we assume responsibility for your technology. In order for us to stand by our guarantee and deliver the highest quality of service & support we’ve developed our Managed IT Services Plan support plan that provides the perfect blend of security, support and ongoing maintenance.
What you can expect with our RoundTable Complete Plan
Simple Pricing
Proactive Monitoring
RoundTable Complete '23
Managed IT Support
Proactive Monitoring & Maintenance
Remote Monitoring & Management Servers, Network Infrastructure & Backups
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Scheduled Maintenance and Updates Servers & Network Infrastructure |
Documentation & Credential Management Soc 2 Compliant Platform |
Patch Management Windows & Mac OS |
End User Support
Unlimited Phone Support & Email Support 7 am to 8 pm EST Monday - Friday 12 am to 5 pm EST Saturdays
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Onsite Support (After Remote Troubleshooting) 8am to 6pm EST Monday - Friday |
24x7 Emergency Support
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Microsoft 365 Business (Basic, Standard, & Premium) *for Nonprofits only |
Technology Management
Firewall & Network Device Management
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Projects Included Network and Physical & Virtual Server Upgrades/Migrations
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Procurement Service |
Server Monitoring & Management
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Workstation Monitoring & Management |
Workstation Setup & Upgrades |
Member Support
Dedicated Customer Success Manager Monthly Check-ins, Strategic Planning, Budgeting |
White-Glove User Onboarding 1/2 Hour New Employee Technology Orientation |
Vendor Management Phone, ISP, Printer/Copiers, Hosted Services, etc. |
Quarterly Reporting Network, Security, Backup, Warranty, Inventory |
Security & Backup
Managed Detection and Response (MDR) 24x7 Security Operations Center (SOC) |
Email Threat Protection Anti-Spam & Malware Filtering
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SaaS Security Monitoring & Alerts Microsoft 365, Google Workspace |
Assessments Cybersecurity, Compliance, and Insurance Readiness
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Phish Testing Routine phish testing for staff with educational training for each failed test |
Policy Template & Guidance Access to our library of policy templates with guidance on creating your own
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Compromised Password & Account Scanning/Alerts Monitoring of Internet including Dark web for compromised accounts and passwords |
Vulnerability Management Routine scanning and reporting of known vulnerabilities (Internal & External)
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SaaS Backup Microsoft 3665 (Email, OneDrive, Sharepoint, Teams), GSuite (Email, Calendar, Shared Drives) |
Endpoint Security Antivirus & Malware Protection with Machine Learning and Threat Detection
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Workstation Backups for PCs Cloud based backups for Windows Laptops and Workstations |
Endpoint Detection & Response (EDR)
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Training & Education
Quarterly Webinars Topics include: Project Management, Change Management, Email, Cybersecurity, Productivity, and more |
Cybersecurity Tips & Tricks Weekly Email Tips |
Security Awareness Training for Personnel Ongoing routine training with tracking and reporting for personnel. We also provide an Annual live training for staff |
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