Services

Managed IT Support

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At RoundTable Technology we believe that the highest quality service happens through true partnership. We work alongside you and your organization to provide technology solutions that help you reach your goals. Our mission is to help your organization achieve its mission. We know your needs are unique and that’s why we work with you as a partner. We firmly believe that when you succeed, we succeed. Here’s what we focus on:

  • Enhanced Productivity - Ensuring your staff has the tools, services and information they need
  • Better Planning - The guidance and analysis you need to make informed decisions
  • Managed Costs - Fixed-cost IT services help you manage your technology budget
  • Increased Security - Make sure your organization's data and information is secure and protected
 

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We Make IT Work for You

Our RoundTable Complete Plan includes unlimited access to our world-class help desk 24x7. This plan also includes proactive monitoring and maintenance, patch management, malware protection, documentation, cybersecurity tools, and regular check-ins from your dedicated customer success manager. Our support program costs less than a full-time IT staff person and we don’t take sick days.

Managed IT Support

As your managed IT partner, we assume responsibility for your technology. In order for us to stand by our guarantee and deliver the highest quality of service & support we’ve developed our Managed IT Services Plan support plan that provides the perfect blend of security, support and ongoing maintenance.

 

What you can expect with our RoundTable Complete Plan

 

Simple Pricing

Proactive Monitoring

24x7 Emergency Support
 
Dedicated Customer Success Manager
Security

A Partner you can Trust!
RoundTable Complete

RoundTable Complete '22 Managed IT Support

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Proactive Monitoring & Maintenance

Remote Monitoring & Management

Servers, Network Infrastructure & Backups

Scheduled Maintenance and Updates

Servers & Network Infrastructure

 Documentation & Credential Management

Soc 2 Compliant Platform

Patch Management

Windows & Mac OS

 

End User Support

Unlimited Level 1 Phone Support

7 am to 8 pm EST Monday - Friday

12 am to 5 pm EST Saturdays

8x5 EST Level 2 & 3 Support

Phone & Email

 Workstation Setups & Upgrades

 

24x7 Emergency Support

 

Onsite Support (After Remote Troubleshooting)

8 am to 6 pm EST Monday - Friday

 

 

Technology Management

Network Device Management

 

Server Monitoring & Management

 

Toolset Licensing

Microsoft 365 Business Plans or Google Workspace Business Standard Licensing included

 

 

Client Support

Dedicated Customer Success Manager

Monthly Check-ins, Strategic Planning, Budgeting

White-Glove User Onboarding

1/2 Hour New Employee Technology Orientation

Vendor Management

Phone, ISP, Printer/Copiers, Hosted Services, etc.

Quarterly Reporting

Network, Security, Backup, Warranty, Inventory

 

Security & Backup

Endpoint Security

Antivirus & Malware Protection

Firewall Device Management

Monitoring & Updates

Email Threat Protection

Anti-Spam Filtering, Malware / Ransomware Protection

SaaS Backup

Microsoft 365 (Email, OneDrive, Sharepoint, Teams), Google Workplace (Email, Calendar, Contacts, Shared Drives)

Cybersecurity Tools

Assessment Tool, Tech & Data Use Policy Builder, Incident Response Plan Builder, Monthly Network Vulnerability Scan, Phish Testing, Dark Web Scanning, Awareness Training Videos

Advanced Cybersecurity

Endpoint Detection & Rapid Response, Machine Learning Threat Protection, 24x7 SOC Managed Detect & Response

 

Training & Education

Quarterly Webinars

Topics include: Project Management, Change Management, Email, Cybersecurity, Productivity, and more.

Cybersecurity Tips & Tricks

Weekly Email Tips

Schedule a 15-Minute Discovery Call
 

Frequently Asked Questions

You have questions. We have answers.

Go to our FAQ