Managed IT Support

Schedule a 15-Minute Discovery Call

At RoundTable Technology we believe that the highest quality service happens through true partnership. We work alongside you and your organization to provide technology solutions that help you reach your goals. Our mission is to help your organization achieve its mission. We know your needs are unique and that’s why we work with you as a partner. We firmly believe that when you succeed, we succeed. Here’s what we focus on:

  • Enhanced Productivity - Ensuring your staff has the tools, services and information they need
  • Better Planning - The guidance and analysis you need to make informed decisions
  • Managed Costs - Fixed-cost IT services help you manage your technology budget
  • Increased Security - Make sure your organization's data and information is secure and protected

roundtable complete logo


We Make IT Work for You

Our RoundTable Complete Plan includes unlimited access to our world-class support. This plan also includes proactive monitoring and maintenance, patch management, malware protection, documentation, cybersecurity tools, and regular check-ins from your dedicated customer success manager. Our support program costs less than a full-time IT staff person and we don’t take sick days.

Managed IT Support

As your managed IT partner, we assume responsibility for your technology. In order for us to stand by our guarantee and deliver the highest quality of service & support we’ve developed our Managed IT Services Plan support plan that provides the perfect blend of security, support and ongoing maintenance.


What you can expect with our RoundTable Complete Plan


Simple Pricing

Proactive Monitoring

24x7 Emergency Support
Dedicated Customer Success Manager

A Partner you can Trust!
RoundTable Complete '23

Managed IT Support

Download PDF


Proactive Monitoring & Maintenance

Remote Monitoring & Management

Servers, Network Infrastructure & Backups


Scheduled Maintenance and Updates

Servers & Network Infrastructure

Documentation & Credential Management

Soc 2 Compliant Platform

Patch Management

Windows & Mac OS


End User Support

Unlimited Phone Support & Email Support

7 am to 8 pm EST Monday - Friday

12 am to 5 pm EST Saturdays


Onsite Support (After Remote Troubleshooting)

8am to 6pm EST Monday - Friday

24x7 Emergency Support


Microsoft 365 Business (Basic, Standard, & Premium)

*for Nonprofits only


Technology Management

Firewall & Network Device Management


Projects Included

Network and Physical & Virtual Server Upgrades/Migrations


Procurement Service

Server Monitoring & Management


Workstation Monitoring & Management

Workstation Setup & Upgrades


Member Support

Dedicated Customer Success Manager

Monthly Check-ins, Strategic Planning, Budgeting

White-Glove User Onboarding

1/2 Hour New Employee Technology Orientation

Vendor Management

Phone, ISP, Printer/Copiers, Hosted Services, etc.

Quarterly Reporting

Network, Security, Backup, Warranty, Inventory


Security & Backup

Managed Detection and Response (MDR)

24x7 Security Operations Center (SOC)

Email Threat Protection

Anti-Spam & Malware Filtering


SaaS Security Monitoring & Alerts

Microsoft 365, Google Workspace 


Cybersecurity, Compliance, and Insurance Readiness


Phish Testing

Routine phish testing for staff with educational training for each failed test

Policy Template & Guidance

Access to our library of policy templates with guidance on creating your own


 Compromised Password & Account Scanning/Alerts

Monitoring of Internet including Dark web for compromised accounts and passwords

Vulnerability Management

Routine scanning and reporting of known vulnerabilities (Internal & External) 


 SaaS Backup

Microsoft 3665 (Email, OneDrive, Sharepoint, Teams), GSuite (Email, Calendar, Shared Drives)

Endpoint Security

Antivirus & Malware Protection with Machine Learning and Threat Detection 


 Workstation Backups for PCs

Cloud based backups for Windows Laptops and Workstations 

 Endpoint Detection & Response (EDR)




Training & Education

Quarterly Webinars

Topics include: Project Management, Change Management, Email, Cybersecurity, Productivity, and more

Cybersecurity Tips & Tricks

Weekly Email Tips

Security Awareness Training for Personnel

Ongoing routine training with tracking and reporting for personnel. We also provide an Annual live training for staff


Schedule a 15-Minute Discovery Call

Frequently Asked Questions

You have questions. We have answers.

Go to our FAQ