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Facebook Messenger’s Best Feature Yet?

Facebook Messenger’s Best Feature Yet?

In November, 2017, Facebook announced that their extremely popular Facebook Messenger application would allow businesses to speak to customers on both their own websites and from within Facebook Messenger. Read on to discover how your business can benefit from this feature!

The How

By installing a plug-in called Customer Chat, retailers can integrate Facebook Messenger with their website, letting their customer support representatives carry on conversations with clients just like they would on Facebook.

Make work easy with Microsoft’s new apps

Make work easy with Microsoft’s new apps

Connections, Listings, and Invoicing are the most recent additions to Microsoft’s software lineup and they’re finally out of the beta testing phase. These apps come with every Office 365 Business Premium subscription and are perfect for companies with fewer than 300 employees.

Google weighs in on account hijacking

Google weighs in on account hijacking

According to experts, passwords shouldn’t be the only way you defend your accounts. After all, hackers have plenty of tricks and tools to steal them. So to help businesses fully understand the risks involved, Google conducted a study on the causes of account hijacking.

Top tips for optimizing your Google reviews

Top tips for optimizing your Google reviews

Google has made reviews more visible within its search results, which means that online reviews will have a massive impact on customer behavior and your company’s search performance. If you’re not taking the time to generate good reviews from prominent sites, your business may not get enough customer attention to stay afloat.

Joshua Peskay to Present at the 2017 Nonprofit Financial Conference

Joshua Peskay to Present at the 2017 Nonprofit Financial Conference

Joshua Peskay, Vice President of Technology Strategy at RoundTable Technology, will  present a workshop at the 2017 Nonprofit Finance Conference at the Maine Association of Nonprofits on December 5, 2017.

In his session, “The Dollars & Sense of IT Budgeting”, Joshua will help participants identify budgeting guidelines, learn the anatomy of a nonprofit IT budget, categories of spending, and the unique challenges nonprofits face trying to invest in technology improvements.

Watch out for the huge KRACK in WiFi security!

Watch out for the huge KRACK in WiFi security!

A fundamental flaw with WiFi networks has recently been discovered by two security researchers. According to their reports, the KRACK vulnerability renders advanced encryption protocols useless and affects nearly every wireless device. Read on to find out more about KRACK hacks and how you can defend against them.

Cisco utilizes AI and Machine Learning

Cisco utilizes AI and Machine Learning

IT systems are becoming increasingly complex to manage, so much so that humans alone can no longer make sense of them. As such, there is a growing demand for technologies that can help simplify and automate business IT. According to Cisco, the inception of artificial intelligence (AI) and machine learning has accelerated that ability even further, leading to outstanding long-term potential.