Amended Support Team Hours

Amended Support Team Hours (February 29 - March 4, 2024)

Thursday, February 29, 2024: 7:00 am - 6:00 pm Eastern (Support is open with limited staff; call the Support Hotline at 866-784-3543 for urgent issues)
Friday, March 1, 2024: 7:00 am - 6:00 pm Eastern (Support is open with limited staff; call the Support Hotline at 866-784-3543 for urgent issues)
Saturday, March 2, 2024: Closed / Emergency Support Only
Sunday, March 3, 2024: Closed / Emergency Support Only
Monday, March 4, 2024: 7:00 am - 6:00 pm Eastern (Support is open with limited staff; call the Support Hotline at 866-784-3543 for urgent issues)

Support Service Changes during this time:

White Glove Onboardings and Computer Setups will not be available unless pre-scheduled in advance. Limited pre-scheduled spots are available. Contact our Customer Success Team to schedule or with any questions.
Response times for non-urgent support requests may be slightly delayed.
Onsite Support is available for emergencies only during this time.
24x7x365 Emergency Remote Support is still available during this time; please call the Support Hotline at 866-784-3543.

Amended Customer Success "Rapid Response" Hours (February 29 - March 4, 2024)

Our Rapid Response team will be available from 9:00 am to 5:00 pm Eastern on:

For all customer service and non-support related needs, please email us at customersuccess@roundtabletechnology.com.

Upcoming Team Work Retreat - Amended Support Hours