Services

Co-Pilot IT

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Co-management enables companies that have an in-house IT staff to supplement their in-house resources with outside expertise. The most common scenarios in which companies choose a co-managed IT approach include:

 
  • The in-house IT staff is focused on high-level, strategic IT issues and planning and needs support for such day-to-day tasks as troubleshooting, software upgrades, data backup, etc.
  • The in-house IT staff is capable of carrying out the day-to-day tasks, but requires outside advice regarding the organization’s overall IT strategy.
  • A company has entered a rapid growth phase and needs to scale up its IT services to support internal growth.
  • Companies have a well-developed, in-house IT staff at their headquarters location but need a reliable solution for remote branch locations.

co-managed-it-team

 

Some of the key benefits of a co-managed solution include:

More productivity: With a co-management approach, IT support is available 24x7 even if your in-house staff is on vacation or taking sick leave. This increased responsiveness can reduce downtime and in turn, increase employee productivity.


Lower costs: Because most co-management IT services are provided for a fixed monthly fee, they offer businesses greater predictability in terms of their IT expenses as well as lower overall IT costs and reduced overhead.


Increased security: With outsourcing to a co-managed service provider comes the benefit of that provider’s access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.

Co-managed IT is designed to support businesses that have an IT Department but are looking for assistance with the daily care and maintenance of their IT networks. The Co-Managed Service Desk model will provide access to our Service Desk and enterprise level management tools and services.

Co-Pilot '22

Co-Managed IT

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Proactive Monitoring & Maintenance

Remote Monitoring & Management

Tools provided

Scheduled Maintenance and Updates

Servers & Network Infrastructure

 Documentation & Credential Management

Soc 2 Compliant Platform

Patch Management

Windows & Mac OS

 

IT Staff Support

8x5 EST Level 2 & 3 Support

Phone & Email

 24x7 Emergency Support

 

 

Technology Management

Network Device Management

 

Server Monitoring & Management

 

 

Client Support

Dedicated Customer Success Manager

Monthly Check-ins, Strategic Planning, Budgeting

Quarterly Reporting

Network, Security, Backup, Warranty, Inventory

 

Security & Backup

Endpoint Security

Antivirus & Malware Protection

Firewall Device Management

Monitoring & Updates

Email Threat Protection

Anti-Spam Filtering, Malware / Ransomware Protection

SaaS Backup

Microsoft 365 (Email, OneDrive, Sharepoint, Teams), Google Workplace (Email, Calendar, Contacts, Shared Drives)

Cybersecurity Tools

Assessment Tool, Tech & Data Use Policy Builder, Incident Response Plan Builder, Monthly Network Vulnerability Scan, Phish Testing, Dark Web Scanning, Awareness Training Videos

Advanced Cybersecurity

Endpoint Detection & Rapid Response, Machine Learning Threat Protection, 24x7 SOC Managed Detect & Response

 

Training & Education

Quarterly Webinars

Topics include Project Management, Change Management, Email, Cybersecurity, Productivity, and more

Cybersecurity Tips & Tricks

Weekly Email Tips
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