Co-management enables companies that have an in-house IT staff to supplement their in-house resources with outside expertise. The most common scenarios in which companies choose a co-managed IT approach include:
- The in-house IT staff is focused on high-level, strategic IT issues and planning and needs support for such day-to-day tasks as troubleshooting, software upgrades, data backup, etc.
- The in-house IT staff is capable of carrying out the day-to-day tasks, but requires outside advice regarding the organization’s overall IT strategy.
- A company has entered a rapid growth phase and needs to scale up its IT services to support internal growth.
- Companies have a well-developed, in-house IT staff at their headquarters location but need a reliable solution for remote branch locations.
Some of the key benefits of a co-managed solution include:
More productivity: With a co-management approach, IT support is available 24x7 even if your in-house staff is on vacation or taking sick leave. This increased responsiveness can reduce downtime and in turn, increase employee productivity.
Lower costs: Because most co-management IT services are provided for a fixed monthly fee, they offer businesses greater predictability in terms of their IT expenses as well as lower overall IT costs and reduced overhead.
Increased security: With outsourcing to a co-managed service provider comes the benefit of that provider’s access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.
Co-managed IT is designed to support businesses that have an IT Department but are looking for assistance with the daily care and maintenance of their IT networks. The Co-Managed Service Desk model will provide access to our Service Desk and enterprise level management tools and services.
Co-Pilot '22
Co-Managed IT
Proactive Monitoring & Maintenance
Remote Monitoring & Management Tools provided |
Scheduled Maintenance and Updates Servers & Network Infrastructure |
Documentation & Credential Management Soc 2 Compliant Platform |
Patch Management Windows & Mac OS |
IT Staff Support
8x5 EST Level 2 & 3 Support Phone & Email |
24x7 Emergency Support
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Technology Management
Network Device Management
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Server Monitoring & Management
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Client Support
Dedicated Customer Success Manager Monthly Check-ins, Strategic Planning, Budgeting |
Quarterly Reporting Network, Security, Backup, Warranty, Inventory |
Security & Backup
Endpoint Security Antivirus & Malware Protection |
Firewall Device Management Monitoring & Updates |
Email Threat Protection Anti-Spam Filtering, Malware / Ransomware Protection |
SaaS Backup Microsoft 365 (Email, OneDrive, Sharepoint, Teams), Google Workplace (Email, Calendar, Contacts, Shared Drives) |
Cybersecurity Tools Assessment Tool, Tech & Data Use Policy Builder, Incident Response Plan Builder, Monthly Network Vulnerability Scan, Phish Testing, Dark Web Scanning, Awareness Training Videos |
Advanced Cybersecurity Endpoint Detection & Rapid Response, Machine Learning Threat Protection, 24x7 SOC Managed Detect & Response |