Co-Pilot IT

The in-house IT staff is focused on high-level, strategic IT issues and planning and needs support for such day-to-day tasks as troubleshooting, software upgrades, data backup, etc.
The in-house IT staff is capable of carrying out the day-to-day tasks, but requires outside advice regarding the organization’s overall IT strategy.
A company has entered a rapid growth phase and needs to scale up its IT services to support internal growth.
Companies have a well-developed, in-house IT staff at their headquarters location but need a reliable solution for remote branch locations.

Some of the key benefits of a co-managed solution include:

More productivity: With a co-management approach, IT support is available 24x7 even if your in-house staff is on vacation or taking sick leave. This increased responsiveness can reduce downtime and in turn, increase employee productivity.

Lower costs: Because most co-management IT services are provided for a fixed monthly fee, they offer businesses greater predictability in terms of their IT expenses as well as lower overall IT costs and reduced overhead.

Increased security: With outsourcing to a co-managed service provider comes the benefit of that provider’s access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.

Co-managed IT is designed to support businesses that have an IT Department but are looking for assistance with the daily care and maintenance of their IT networks. The Co-Managed Service Desk model will provide access to our Service Desk and enterprise level management tools and services.

Co-Pilot '23

Co-Managed IT

Proactive Monitoring & Maintenance

Remote Monitoring & Management

Tools provided

Scheduled Maintenance and Updates

Servers & Network Infrastructure

Documentation & Credential Management

Soc 2 Compliant Platform

Patch Management

Windows & Mac OS

IT Staff Support

Level 2 & 3 Support

Phone & Email
7AM-8PM M-F & Noon - 5PM Saturdays (Eastern)

24x7 Emergency Support

Technology Management

Network Device Management

Server Monitoring & Management

Projects Included

Network Projects Only

Workstation Monitoring & Management

Member Support

Dedicated Cybersecurity Advisor

Monthly Check-ins, Strategic Planning, Budgeting

Quarterly Reporting

Network, Security, Backup, Warranty, Inventory

Security & Backup

Managed Detection and Response (MDR)

24x7 Security Operations Center (SOC)

Email Threat Protection

Anti-Spam & Malware Filtering

SaaS Security Monitoring & Alerts

Microsoft 365, Google Workspace

Assessments

Cybersecurity, Compliance, and Insurance Readiness

Phish Testing

Routine phish testing for staff with educational training for each failed test

Policy Template & Guidance

Access to our library of policy templates with guidance on creating your own

Compromised Password & Account Scanning/Alerts

Monitoring of Internet including Dark web for compromised accounts and passwords

Vulnerability Management

Routine scanning and reporting of known vulnerabilities (Internal & External)

SaaS Backup

Microsoft 3665 (Email, OneDrive, Sharepoint, Teams), GSuite (Email, Calendar, Shared Drives)

Endpoint Security

Antivirus & Malware Protection with Machine Learning and Threat Detection

Workstation Backups for PCs

Cloud based backups for Windows Laptops and Workstations

Endpoint Detection & Response (EDR)

Training & Education

Quarterly Webinars

Topics include Project Management, Change Management, Email, Cybersecurity, Productivity, and more

Cybersecurity Tips & Tricks

Weekly Email Tips

Security Awareness Training for Personnel

Ongoing routine training with tracking and reporting for personnel, we also provide an annual live training for staff

Services

Co-Pilot IT

Co-Pilot '23

Co-Managed IT

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