12th Annual "MSP 501" Identifies Top Forward-Thinking Global MSPs
JULY 28, 2020: RoundTable Technology has been named by Channel Futures as one of the world’s premier managed service providers in the prestigious, 12th annual MSP 501 rankings.
Working with RoundTable is like having an in-house IT department. They are consistently responsive, help to troubleshoot with patience, persistence and expertise. They are also a thought partner when we need to incorporate a new piece of technology by making recommendations about products or software and what the benefits and challenges will be. Even though our staff has varying levels of technical comfort and skills, each person feels supported when working with RoundTable.
Some IT folks seem to speak "another language" which only makes things seem more complicated and difficult to resolve but that has never been our experience working with RoundTable. We are working with IT experts who can be in dialogue with us.
Life is better with RoundTable in it! Your organization will thank you!
RoundTable gives us access to the collective experience and wisdom of a solid group of professionals who work in varied environments and have exposure to more situations and solutions than any one person could have. I get the whole explanation from RoundTable, and I never feel spoken down to. This is the team that believes in solving your problem the first time, the right way, and giving you complete information about how the fix works.
RoundTable handles the vast majority of all our technology related issues so we only have to contact one company for a prompt, proper resolution. There is no time wasted finding out who is responsible for what, troubleshooting ourselves, etc. and we have more time to spend on our customers. RoundTable’s techs are very responsive and show concern and care when solving issues for us and their communication is strong. It’s always easy to be on the same page discussing terms and ideas that we are not familiar with.
One of the many positive things to having RoundTable as a partner for our technology solutions is that I can make one phone call and have it handled. In our fast-paced business having a company that we can trust to provide that service is well worth it. I have found that if I need support or bounce a technology question of off of my representative they are always there to answer, or someone from the team will handle. If I need an onsite resolution they are there, sometimes that day. You don’t see that in many companies. This is the real deal; you will be in good hands. I trust RoundTable Technology with my company’s technology needs and haven’t looked back.
Don’t hesitate to hire RoundTable. You’re making the right decision.
The biggest benefit is the personal attention we get from our account manager. She knows where we have been, where we are and where we want to go and the throughline in terms of project management is huge. Usually when you outsource IT you feel like you’re always explaining things and you really have to manage them yourself, but with RoundTable Technology it actually feels like support. And the service model is great.
Everyone that we work with at RoundTable is INCREDIBLE at explaining things to lay people. The technicians are clear, concise, warm and delightful to spend time with. They are reasonable and calm even when we’re panicked! It’s very unique.
RoundTable will be your partner, you will be supported (and let’s be honest, we’ve all had employees or vendors that don’t deliver and add to our plates), these folks deliver and guide and support you so that you can focus on your work.
The biggest benefit for me personally is that I am not the first line of defense when something goes wrong. Everyone now knows to click on the RoundTable icon on their desktop and connect directly to Carlos, Christian or one of the other helpful folks.
RoundTable is a live person that grasps the situation - whatever it is - and then formulates a plan of action and then goes about doing it and resolving the issue quickly and efficiently. With other firms you end up in a cycle of unending questions, twenty or thirty minutes or more have gone by, and you are not really any closer to resolving the issue then when you started.
Community-Word Project, prior to partnering with RoundTable Technology, was tethered to an on-site tower hard drive nearing the end of its life. Collaborating with Destiny Bowers and Dawn Gallery-Khan to migrate this 22-year-old nonprofit organization to the G-Suite has been invaluable in terms of organizing and archiving historical data as well as building a collaborative, remote-access cloud-based system. We work in arts education onsite in NYC public schools, so the ability to stay in touch and collaborate across departments in real time has increased our productivity and internal communications.
RoundTable’s added value for us has been a dedicated account manager with meetings twice a month to maintain momentum on IT initiatives and system maintenance, especially as it relates to risk management.
Whether one speaks tech talk or is an accidental techie like me, RoundTable Technology makes the time and has the patience to ensure that my team and I understand the ins and outs of new systems and protocols. RoundTable understands that there are people behind the technology.
RoundTable makes me feel like we are in control of our own destiny. With their guidance, we can move forward without feeling like we have to spend a ton of money to stay state of the art to protect ourselves from invading hordes of hackers, or on technical equipment – they respect our budget.
RoundTable is totally accessible, especially Joshua Peskay, and they have great engineers, even the new guys. We have had no significant security issues/concerns and RoundTable stays on top of infractions our users might be engaging in, and all at an affordable cost.
The greatest value to me in using RoundTable Technology’s services is the collective knowledge and experience we have access to. RoundTable technicians are exceptional problem solvers, troubleshooters and have expert technology, product and IT management knowledge. Over time, they become experts of your environment. I do not make a move without their feedback and advice and I greatly appreciate the collaborative way RoundTable works. They will make every effort to find the best solution for your specific organization and needs. They are not condescending to the non-tech client. They are respectful, attentive and empathetic.
I have worked with large and small IT companies; with RoundTable you get the best of both worlds. You get the expertise, access and service of a large company and the personal, customized and friendliness of a small one. I have been a client since the beginning (and before that; about 15 years). RoundTable Technology is superior in their field.
Having regularly scheduled strategy meetings with our Account Manager has allowed us to start planning ahead for technology and IT projects instead of scrambling to do them at the very last minute. These meetings also help ensure that we are taking advantage of all of the benefits of our plan. I’ve really appreciated the opportunity to build a relationship with Jessica so we can speak openly about our organization’s needs and capacities in the short-term, as well our long-term aspirations and how RoundTable might be able to support us. Given that we don’t have any professional IT knowledge on staff, it’s been invaluable to have RoundTable as a resource to help us think through different options and make smart decisions about our IT infrastructure. The rate of change for technology is astounding and it’s reassuring to know that someone else is keeping up with it on our behalf.
With RoundTable you never feel like just a client. You have the ability to develop a relationship with different members of their team, enabling them to truly understand your business and your needs and tailor solutions that make sense for your organization and not just general suggestions that could be applicable to anyone. Also, if you are a nonprofit in New York and you go to any nonprofit conference or PD event, you’ll see someone from RoundTable there. They seem to be the clear leaders for providing support for nonprofits in the NYC metropolitan area. Everyone I’ve met on the team genuinely cares about enabling mission-driven organizations to have the necessary IT infrastructure in spite of funding limitations.
Our move to our new offices has been seamless thanks to RoundTable with whom we have worked for years. We recently entered into a retainer agreement and think it is extremely worthwhile. We have received incredible professional service, were alerted about issues even before we were aware of them, and have found your team to be incredibly responsive. Yesterday for some unknown reason we lost all internet (and unfortunately phone as well) and your expert was able to come today and set up a temporary fix (thanks to some new equipment that you installed for us) so that we were able to conduct business.
The people we have worked with at RoundTable are very down to earth and are not trying to sell us things that a small not for profit has no use for.
We have worked with RoundTable for a long time, and we think that our new arrangement has, and will continue to serve us well. The personnel at RoundTable are extremely professional, thorough, responsive and nice!
We’re a small company with no capacity for full- or even part-time tech staff, but like everyone else we’re dependent on technology to get our work done. When something isn’t working, we need to be able to get someone fast who knows our systems and can solve our problems. RoundTable has been consistently responsive and thorough, not just at applying fixes quickly and correctly but also at reviewing our current technology and pointing out what’s end-dating or what new tech we might consider implementing in the future.
They provide us with the guidance we need to stay up-to-date with technology and to use technology effectively and securely, yet stay within our budget.
You can trust RoundTable and that is critical when working with technology. They are professionals!
The single biggest benefit that RoundTable Technology provides is consistent, almost immediate, truly expert assistance with what could otherwise be productivity-breaking network and systems issues, minimizing or eliminating any resulting downtime for our end-users.
While any consulting operation can strive to provide immediate reaction times to calls for assistance with higher end systems issues, where RoundTable stands out among its peers is with the quality of the assistance provided, the care in taking into account our organization’s particular infrastructure and users’ needs, and in their proper follow-up after an issue has been diagnosed and a solution applied. For planned longer-term technology projects, I also feel that RoundTable does a much better job than many others of gathering information about our usage patterns and structure before presenting multiple solutions for consideration and the relative benefits and downsides of each.
Anyone considering RoundTable for either ongoing technology support should rest assured that RoundTable provides nothing but high quality, responsive, and well thought out assistance in all of the areas in which they operate.
I never have to wait long for RoundTable to respond to my inquiries and the tech support staff are all warm, friendly, and have a way of making me feel good about asking stupid questions (in other words, they don't make me feel inadequate). I truly appreciate working with people who have people skills in addition to the technical expertise.
The quality of service is superb both in terms of the technical competency and customer service. And, let me not forget the most reasonable pricing structure! I can't afford many of the other services out there as a non-profit on a shoestring budget.
RoundTable’s staff is not only of the highest quality when it comes to technical issues, they are patient and hugely helpful in a crisis. Of course, I appreciate their technical expertise but I also am grateful for their perseverance when a problem is multifaceted and the client (that’s me) has exacerbated the issue by trying to fix it without the proper knowledge of solutions.
RoundTable Technology staff are easy to work with, tackle difficult problems with ease, get back to you immediately and care about getting the job DONE. If you are looking for IT support for your organization, Roundtable Technology’s staff are too smart to ignore as your first option! They are gracious and when we reach out we actually feel like they are happy to hear from us!
The biggest benefit has been not having to worry about the cost of individual, often unbudgeted, or unplanned projects. We've also been able to work closely with the RoundTable team to plan for and meet the tech goals in our strategic plan.
We appreciate RoundTable’s thought partnership and strategic thinking on our tech practices. As a small shop with no on-staff techie, it's really comforting to be able to turn to RoundTable for tech related questions issues - no matter how big or small. RoundTable’s team takes the time to not just answer our questions, but also to train our team how to do some of it ourselves. Their team members are regular presenters on tech and data topics for our members and we trust them as leaders in their field.
The biggest benefit to working with RoundTable has been offloading our demands for help desk, and system configurations. They are a resource for defining new systems, networking support for hardware and software, and security management. RoundTable is great with customer service. They are a growing company with a solid foundation and depth of experience.
I feel peace of mind knowing that I or any of my colleagues can call, email or chat with an expert engineer whenever we need IT support. Working with Roundtable has made my job easier, and being able to work with such amazing folks at RoundTable has enriched our organization.
I am so happy that we made the decision to form a partnership with RoundTable. Everyone on the RoundTable team is friendly and helpful! Besides the wonderful day to day support on tickets, I am grateful for the time and effort that our account manager, Jessica Peskay and our main onsite engineer, Isaac Matara have put into our organization, ultimately helping us stabilize and continue to improve our IT infrastructure.
RoundTable has incredible people on their team. I did not come into my organization as an IT expert, but with RoundTable’s support and their ability to explain why something is happening that shouldn’t be happening, or the steps they take to fix an issue has taught me so much and now, I am able to solve certain things on my own. RoundTable is the best!
RoundTable provides a solution-focused approach to IT. In addition to being a quality IT provider, RoundTable provides training to our staff on areas such as cybersecurity awareness, project management and more.
I appreciated the personal feel and interaction on my recent project with RoundTable. The guidance, availability to discuss, willingness to listen and honest opinions resulted in exceeding our expectations for our project.
Moving our IT services to RoundTable has helped us move forward in so many ways. Our productivity and efficiency have increased in measurable ways. All the staff are happy with the responsive customer service and the very knowledgeable technical staff. Thank you Roundtable!
I want to let you know how delighted we are at the Maine Association of Nonprofits (MANP) as to the friendliness and professionalism of your team. Our team over here agrees that “RoundTable is the Trader Joe’s of IT when it comes to front-line friendliness!”
Joshua Peskay and his team make technology easy for us. When we first met, I told him I wanted things to “just work” and RoundTable has made that a reality for the Parodneck Foundation. On the rare occasions we do need help, they are easy to reach and quick to respond. Hiring RoundTable to handle our IT has given me one less thing to worry about.
It is absolutely impossible to exaggerate the level of professionalism, patience and thoroughness displayed by Kim Snyder. She gave us peace of mind with regard to our website we have not had in over 5 years at Ziglar. Our gratitude is tremendous.
I first met Joshua at a presentation RoundTable Technology was doing at the Nonprofit Coordinating Committee of New York. In my brief discussion with him I knew RoundTable would provide the services we needed. Destiny, our project manager, was a great resource to our agency. I cannot overstate the work she did to make our project a success. She was always available and very understanding of our agency's needs. I never had any concerns that our project would not meet our needs and be completed on time…Thanks for the great work.
I know that I speak for everyone on this project in saying how heartwarming it is to all of us how you [Kim] have taken this project on…it is above and beyond the way you have taken on personal responsibility/interest in moving this forward.
I’ve never been more engaged in learning by a remote facilitator than I was yesterday.
The true test of a quality training is when the learner is motivated to change their behavior and I can’t wait to get going on changing more of my passwords. I have a heightened awareness on phishing and I’m scared (in a good way) and aware of how vulnerable KMA and I personally can be because of your training, Joshua. Awesome job!
RoundTable’s great project management skills and partnership with Pronto Marketing made it possible for us to move from an antiquated website with limited functionality to a modern, clear and responsive site in a matter of months. We are so excited to see the ways in which our new website will affect our ability to communicate our mission and engage with our stakeholders.
I truly have enjoyed working with RoundTable on our recent engagement. Your work has been so thorough and clearly explained, and the project management so effective - your skill is truly noted!
The RoundTable team exceeded my expectations at each phase of the technology assessment project. In addition to helping me deepen my understanding of GRCC's IT environment, they delivered the extra value of helping me understand GRCC within the context of similar nonprofits. This was extremely helpful for our organization's executive leadership. Finally, I believe the quality of work was delivered for an exceptional financial value.
My organization hired the RoundTable team when we were in the midst of a crisis with the IT department. We just lost our entire IT team and had very limited resources to support adequate infrastructure for the organization. RoundTable stepped in and undid the biggest knot we were ever faced with both literally and figuratively: wires everywhere, outdated software, antiquated systems, etc…Their team came in, CLEANED the IT room and put in motion seamless systems and processes that help us function on a day-to-day basis. The team supports us on a variety of issues and is always exceeding our expectations.
I haven't worked with RoundTable very long, but the interactions I have had with each team member has been lovely. Each person is calm, knowledgeable, and patient. For a while during a large project, I spoke with Destiny every single day and she was always kind and eager to answer my questions!
Working with Jessica has been a pleasure. Her attention to detail and ability to keep a project on track is unparalleled. Jessica kept the project moving with timely emails and gentle reminders outlining what needed to be accomplished on my end so that the next phase of the project could be rolled out. I highly recommend working with Jessica and would not hesitate to hire her on future projects.
I have attended over a hundred workshops in the past five years and RoundTable Technology’s workshop on Creative Technology at NPCC was, hands down, in the top three.
The Randall’s Island Park Alliance (RIPA) engaged RoundTable Technology when we were seeking to migrate to a cloud platform. We asked RoundTable to assist us in the decision making on the selection of a new platform and also the environment configuration, migration and training of our staff. Destiny presented us with options (both pro & con) and made many excellent recommendations to include our staff in this process – from the beginning. She is an intelligent, energetic and engaging professional in her field and has helped us with staff feedback, review, and workshops to ensure that everyone is more comfortable and knowledgeable.
I have worked with Joshua at PENCIL and at Let's Get Ready. I consider him the best tech person I know. I have always felt that his advice is excellent.
We thought long and hard before deciding to rely on a largely outsourced IT function and I can now look back and say that we’ve found a model that works very well for us. This is in no small part due to the expertise, diligence and responsiveness that Joshua, Evan and every one of the RoundTable team have given us. Having IT taken care of by professionals like these allows me to focus on the other pressing priorities of our organization.
We had a great experience working with Jessica Peskay to update our organization's website. Roundtable found us an affordable website solution and Jessica worked directly with them to develop the site. As project manager, Jessica guided us through every stage of the project, ensuring that it progressed on schedule, and finding creative solutions to meet our needs. As a result of her work, we now have an easy to navigate, attractive, mobile-responsive, up-to-date website that was delivered on time.
We love RoundTable! The biggest difference in working with RoundTable is having access to fast, reliable IT service provided by friendly and skilled technology professionals and knowing that we have experts to rely on to help us make decisions. RoundTable is unique in the way they are able to offer tailored support based on your organization. They have delivered multiple live trainings and webinars for our staff and worked with us every step of the way to ensure the content was relevant to our needs. RoundTable is also able to help us do some bigger picture thinking and planning.
If someone was on the fence about choosing RoundTable as your IT firm, Go for it! RoundTable offers a full-range of support across multiple platforms - from live chat and email support to phone and on-site assistance. We’ve yet to encounter a problem they have not been able to help us solve. You will be in good hands!
Hiring RoundTable has given us access to more than one person for our IT issues as well as after hours support. RoundTable is fast with their response times. We are more than pleased with the service. Give RoundTable a try!
RoundTable was immensely helpful to us in weighing different options for how to structure the migration of our email and files to the cloud and supporting a creative, hybrid solution that maximizes flexibility for our team.
RoundTable’s team is knowledgeable and approachable. They have a practical approach that honors the realities of smaller organizations (and their smaller budgets). RoundTable’s team is great at staying on top of open issues and working persistently to see them resolved.
RoundTable’s response is always quick, always on point and our problems are solved quickly and accurately. We feel really comfortable interacting with all the RoundTable employees. The technicians are always excellent on the phone or in person. With professional support we never have to worry about getting support in any situation.
RoundTable Technology focuses on the specific needs of the organization; ensuring that our equipment and software are functioning and up to date. They are proactive; detecting and notifying me of issues before we realize there is an issue. You can count on RoundTable! The techs are knowledgeable and courteous. Issues are resolved quickly. The Account Manager stays aware of what’s going on in regards to the tickets that have been created, as well as with current, on-going or future projects. They also share a monthly e-newsletter that is very informative and have frequent webinars.
RoundTable saves us a great deal of time in taking care of day-to-day IT issues for staff directly. RoundTable takes its provision and level of customer service very seriously. They ask what can be improved, as well as what is working well and they act on that feedback.
Prior to RoundTable, our service provider would take several hours to get us back online, which resulted in significant operational issues. Since RoundTable started to manage our network and systems, however, we have had almost no information technology issues and an almost complete elimination of any downtime in our Information Technology.
RoundTable regularly communicates with us and not only discusses problems but presents solutions that are practical and cost effective. They maintain our computer systems and can bring the resources to us either remotely or in person when we need them.
You will never have a better partner for Information Technology services. They take the time to not only understand what systems we have in place but recommend improvements and solutions that are extremely beneficial to our organization. They have a wealth of knowledge regarding the equipment, vendors and integration of systems which is critical to supporting our operations.
RoundTable is very proactive in keeping our school well informed of technological trends and options which enables the school to be well-informed of its technological path. We appreciate having a partner who’s extremely knowledgeable and responsive given the vastness of this technological space.
We fully endorse RoundTable.They’re like having an IT department within your organization.
RoundTable Technology is everything you could want in an IT partner. They have invested the time to understand our business model, our budget, and our technology needs. As a result, they have helped us create and maintain exactly the right IT infrastructure. And when something goes wrong, they are always responsive and helpful (and patient) no matter how big or small the issue. I worry about a lot of things as an Executive Director. Technology is not one of them thanks to RoundTable.
I was a phishing victim last year and it did not feel good at all. This training helped me feel more empowered, more confident in spotting (phishy) situations, and ready to navigate the digital landscape with safety and security.
Joshua was super knowledgeable, understood our issue areas and the risks and constraints we face.
When our IT director left, we weren’t sure whether to hire someone new or work with a consulting firm. When we met with Joshua and learned about his company’s services, we decided to go with them and we are delighted we did. They’ve done everything we’ve asked and more and the quality of our technology support has never been better. They are a true partner for our organization.
Kim and Dawn have done an extraordinary job managing a complex database selection project for us. We have been continually impressed by their ability to synthesize our business needs and provide us with thorough research and documentation.
Because we use cloud-based services with RoundTable Technology, our team can easily work from anywhere. Time is money in our business and whenever we need support, RoundTable Technology has always responded quickly to our needs. Their team is educated, efficient and they fully understand our time constraints and never fail to impress. They even work well with our other vendors when asked of them. We love the high priority response, personalities of the tech support staff and we love that we feel like we’re their only client. We would highly recommend any business that wants feel secure knowing their business technology is secure to call upon RoundTable Technology.
RoundTable Technology is simply majestic in their ability to think creatively and work decisively. They have created several new solutions for our school, and working with them is a real privilege.
RoundTable Technology used their insight and creativity to help our company enhance our business using cloud technology. They continually help us evolve and improve so we work smarter instead of harder. Their prompt, professional and effective customer service makes working with the cloud stress free.
Destiny, you were amazing and I will never be able to pay back for your commitment and dedication. You really did bring us up to speed as quickly and efficiently as possible - and we're so grateful.
As part of the due diligence, I spoke to a couple of your current clients and they raved about your service. I was really impressed with you guys and the questions you asked, and got a feel that you are very professional in all that you do.
Sometimes you can be so focused on helping others that it’s easy to forget about helping yourself. We’ve assisted countless nonprofits and small businesses find the technology that allows them to better serve those they are trying to aid. When you partner with RoundTable Technology, you won’t have to struggle to figure out the complicated world of IT by yourself. We can help you with:
We aren’t just another IT service provider. RoundTable Technology is a strategic partner who will assist your organization in fulfilling its mission by better utilizing technology from all angles.
The friendly team at RoundTable Technology can help
Events, trainings and information from around the table
12th Annual "MSP 501" Identifies Top Forward-Thinking Global MSPs
JULY 28, 2020: RoundTable Technology has been named by Channel Futures as one of the world’s premier managed service providers in the prestigious, 12th annual MSP 501 rankings.
Cybersecurity might not be the first thing on your mind as you navigate your organization through the current COVID-19 situation, but unfortunately, cybersecurity threats aren’t slowing down.
Cyberattackers have long been taking advantage of uncertain ...
In these uncertain times we want to make sure you know that RoundTable is here to support you and your organization as best we can.
We realize that technology will play a critical role as many organizations have suddenly converted to a work from home ...
With emails featuring the latest news, alerts and information from RoundTable Technology